Policies and Terms
1. What data do we collect and how will we use it?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
2. How do we collect information?
When you conduct a transaction on our website (send you a message through our contact form, purchase a product in our store, or when they subscribe to your newsletter), as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
3. Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
1.To provide and operate our services;
2.For shipping purposes;
3.To send our newsletter with updates, educational content, deals and promos;
2.To provide our Users with ongoing customer assistance and technical support;
3.To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
4.To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5.To comply with any applicable laws and regulations.
4. How do you store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
5. How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
6. How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at email@example.com.
If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org.
RETURNS & EXCHANGES:
1. Not happy with your weave?
It's alright. Your satisfaction is our priority so we gladly accept returns.
2. When do I have to return the item?
Contact us within 14 days of delivery and dispatch items back within 30 days of delivery.
3. Can I exchange the weave instead?
Of course you can! We’d be delighted to offer you an exchange instead of a refund, but please help by choosing an existing item on our web shop that you would like to exchange it with.
4. Are there items that can't be returned or exchanged?
Custom or personalised items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective.
5. What are the conditions for return or exchange?
Unless the item is damaged or defective, buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
6. When do I get my money back?
Please note that we are reliant on your card provider to complete the transaction but we will do our best to to refund you within 14 days of receiving the returned weave.
7. What do I do to process a return or exchange?
Send us an email at email@example.com and we will be happy to help and walk you through the process.
SHIPPING & DELIVERY
1. Processing time
The time we need to prepare an order for dispatch varies. For details, see individual items.
2. Shipping within the Philippines
All orders within the Philippines are shipped via J&T Express. Estimated delivery will vary per location but it should take anywhere between 3 - 8 business days.
3. International shipping
All international orders are shipped via FedEx. Estimated delivery will vary per location but it should take anywhere between 5 - 14 business days. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
4. Delays or lost items
We will do our best to meet these dispatch estimates, but can't guarantee them. Please note, we cannot take responsibility for the postal service. Items are not considered lost in the mail until 30 working days have passed.
TERMS & CONDITIONS:
1. Website owner, the offering, and binding of Terms
This website is owned and operated by Jessica Ouano. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors ready-to-purchase home and fashion products as well as custom order handwoven textiles. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
2. Who can use our website? What are the requirements to create an account?
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
3. Key commercial Terms offered to customers
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing is available on the payments page.
4. Retention of right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
5. Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Jessica Ouano. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
6. Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.
You agree to indemnify and hold Jessica Ouano harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
8. Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Jessica Ouano, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Jessica Ouano assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.
9. Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
10. Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
11. Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the Philippines, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Mandaue City, Cebu. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.